Privacy Policy

Depending on how you use Lotforce, we may collect or process the following categories of information.

Account and Authentication Information

We may collect:

• Name
• Email address
• Dealership or organization information
• User and dealership identifiers
• Login credentials submitted for authentication
• Authentication tokens and session information

Passwords submitted through Lotforce Pilot are transmitted to Lotforce for authentication. Lotforce Pilot does not intentionally store the user's password in Chrome extension storage after authentication.

If a user selects an option to remember their email address, the email address may be stored locally by the Chrome extension.

Vehicle and Inventory Information

Lotforce processes vehicle and dealership inventory information necessary to provide its services, including information such as:

• Vehicle make, model, year and trim
• VIN and stock number
• Vehicle descriptions
• Pricing
• Mileage
• Vehicle features and specifications
• Vehicle images and image locations
• Listing status and related inventory information

Facebook Marketplace Information

When an authorized user uses Lotforce Pilot with Facebook Marketplace, the extension may access information necessary to create, maintain and track Marketplace listings.

This may include:

• Facebook Marketplace page information
• Vehicle listing information
• Listing URLs
• Marketplace listing identifiers
• Listing status
• Posting, renewal, update and deletion status
• Information displayed by Facebook concerning the success or failure of a listing action
• Marketplace engagement information associated with vehicle listings

Lotforce uses this information to provide inventory posting, maintenance, reporting and related Lotforce functionality.

Marketplace Messenger Information

Lotforce Pilot may access the Marketplace section of Facebook Messenger to identify engagement associated with vehicle listings.

The extension may temporarily process information displayed in the Marketplace conversation list, such as buyer or conversation identifiers, vehicle information, stock numbers, conversation timing and unread status, where available.

Lotforce Pilot uses this information to associate Marketplace engagement with dealership inventory and generate engagement statistics.

The current version of Lotforce Pilot does not intentionally transmit the content or body of individual Messenger conversations to Lotforce. Engagement information transmitted to Lotforce may include aggregated message or conversation counts associated with vehicle stock numbers.

Browser and Extension Information

Lotforce Pilot may process information required to operate the extension, including:

• URLs of relevant browser tabs
• Relevant Facebook Marketplace page content
• Extension configuration and application state
• Authentication state
• Listing workflow state
• Operational timestamps
• Error and debugging information
• Information necessary to determine whether requested Lotforce functionality has completed successfully

Lotforce Pilot does not access browser information for unrelated browsing surveillance or advertising purposes.

Lotforce Pilot uses Chrome browser permissions to provide its functionality.

Depending on the version of the extension, these permissions may allow Lotforce Pilot to:

• Access supported Facebook Marketplace pages
• Access Lotforce administrative services
• Read relevant browser tab URLs and page information
• Store extension configuration and application state
• Access Lotforce authentication cookies where necessary
• Open, update and interact with browser tabs
• Execute Lotforce functionality on supported pages
• Download files when initiated by Lotforce functionality
• Provide the Lotforce side-panel interface
• Communicate with the Lotforce native application installed on the user's computer

These permissions are used to provide Lotforce functionality and are not used to monitor unrelated browsing activity.

Lotforce Pilot uses Chrome's Native Messaging functionality to communicate with authorized Lotforce software installed on the user's computer.

Native Messaging may be used to perform functions that cannot be performed reliably by the Chrome extension alone, including:

• Interacting with supported user-interface elements
• Entering information into supported forms
• Selecting and attaching vehicle images from authorized local locations
• Coordinating actions between Lotforce Pilot and the locally installed Lotforce software

Information transmitted through Native Messaging is limited to information required to perform the requested Lotforce functionality.

Lotforce does not use Native Messaging to monitor unrelated activity on the user's computer.

We use information processed through Lotforce to:

• Authenticate users and provide access to Lotforce
• Associate users with the correct dealership or organization
• Retrieve dealership inventory
• Assist users in creating vehicle listings
• Populate Marketplace listing forms
• Attach vehicle images
• Maintain, update, renew and remove listings
• Associate Marketplace listings with dealership inventory
• Track listing status
• Measure Marketplace engagement
• Generate operational and performance reporting
• Diagnose errors and provide technical support
• Protect Lotforce systems against unauthorized access or misuse
• Improve the reliability and functionality of Lotforce
• Comply with applicable legal requirements

We do not use Chrome extension user data for unrelated advertising purposes.

Lotforce Pilot uses Chrome's local and session storage functionality to maintain information required for operation of the extension.

Depending on the user's configuration and activity, locally stored information may include:

• Authentication tokens
• Authentication expiration information
• Remembered email address, when requested by the user
• User and dealership context
• Current Marketplace listing identifiers and workflow state
• Listing-processing information
• Marketplace scan timestamps
• Extension configuration
• Diagnostic or debugging information

Some authentication information may be maintained only for the browser session, while information required for persistent login or application functionality may be stored locally for a longer period.

Locally stored extension information may be removed when it is no longer required, when the user logs out, when the extension is reset or updated, or when the extension is uninstalled, subject to Chrome's handling of extension storage.

Lotforce Pilot communicates with Lotforce-operated backend services to provide its functionality.

Information transmitted to Lotforce may include:

• Account and authentication information
• User and dealership identifiers
• Vehicle and inventory information
• Marketplace listing identifiers and URLs
• Listing status and workflow results
• Listing engagement statistics
• Vehicle stock numbers
• Error information
• Other operational information necessary to provide the requested Lotforce service

Information is transmitted using encrypted HTTPS connections where applicable.

Lotforce does not sell, rent or trade personal information or Chrome extension user data.

We may share information with service providers acting on our behalf where necessary to operate Lotforce, such as providers of:

• Cloud infrastructure and hosting
• Data storage
• Authentication and security
• Monitoring and error reporting
• Communications
• Customer support
• Other technical infrastructure required to provide Lotforce services

These service providers may process information only as necessary to provide their services to Lotforce and subject to applicable contractual, security and confidentiality requirements.

We may also disclose information when required by applicable law, regulation, court order or other valid legal process, or where reasonably necessary to protect the rights, security or property of Lotforce, our customers, users or others.

Lotforce Pilot interacts with third-party platforms, including Facebook Marketplace, at the direction of authorized users.

Information entered into, displayed by, or obtained from Facebook is also subject to Meta's applicable terms, policies and privacy practices.

Lotforce is an independent service provider. Unless expressly stated otherwise, Lotforce is not affiliated with, endorsed by, sponsored by, or officially associated with Meta Platforms, Inc. or Facebook.

Lotforce does not sell Chrome extension user data.

Lotforce does not use Chrome extension user data for personalized advertising unrelated to the primary purpose of Lotforce Pilot.

Lotforce does not transfer Chrome extension user data to data brokers or other parties for the purpose of creating advertising profiles.

Data obtained through the Lotforce Pilot Chrome Extension is used only to provide or improve user-facing features of Lotforce Pilot, maintain security, comply with applicable law, and provide functionality requested by authorized Lotforce users.

Lotforce retains information only for as long as reasonably necessary to:

• Provide Lotforce services
• Maintain dealership inventory and listing records
• Maintain account and business records
• Provide support
• Maintain security
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory and accounting requirements

Different categories of information may have different retention periods based on their purpose.

Information that is no longer required may be deleted, anonymized or aggregated.

Lotforce uses reasonable administrative, organizational and technical safeguards designed to protect information against unauthorized access, loss, alteration, disclosure or destruction.

No method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

Users may disable or uninstall the Lotforce Pilot Chrome Extension at any time through Chrome.

Users may also contact Lotforce to:

• Request access to personal information Lotforce maintains about them
• Request correction of inaccurate personal information
• Request deletion of personal information where applicable
• Withdraw consent where applicable
• Ask questions regarding Lotforce's handling of personal information

Certain information may be retained where required for legitimate business, contractual, security or legal purposes.

Lotforce may update this Privacy Policy as our products, technology, legal requirements or data practices change.

The date shown at the beginning of this Privacy Policy identifies when it was most recently updated.

Questions or requests concerning this Privacy Policy or Lotforce's handling of personal information may be directed to:

Lotforce
Email: info@lotforce.com
Canada & USA